Thank you for shopping with Tretinoin World! We value your satisfaction and strive to provide the best possible shopping experience. Please read our refund and returns policy carefully before making a purchase.
1. Refund Policy
Change of Mind & Cancellations: We do not offer refunds or returns for orders due to a change of mind or cancellations.
Health and Hygiene: Due to health and hygiene reasons, we are unable to accept returns or provide refunds for products that have been opened, used, or tampered with.
2. Unsatisfactory Products
While we do not provide refunds for change of mind, we understand that there might be instances where you are unsatisfied with your purchase. In such cases:
Contact Us: Please contact our customer support team at [firstname.lastname@example.org] within [number of days, e.g., 7 days] from the date of delivery.
Individual Basis: We will inspect your case on an individual basis to understand the issue you’re facing.
3. Damaged or Incorrect Items
If you receive damaged or incorrect items:
Contact Us: Please contact our customer support team immediately upon receipt of the package at [email@example.com].
Providing Evidence: To facilitate the process, provide clear photographs of the damaged items and the packaging.
Resolution: We will work swiftly to resolve the issue, which may include a replacement or a suitable resolution.
4. How to Initiate a Return
Please note that we do not have a standard return policy due to health and hygiene reasons. However, if you believe your case qualifies for a return:
Contact Us: Reach out to our customer support team at [firstname.lastname@example.org] within [number of days, e.g., 7 days] of receiving your order.
Provide Details: Clearly explain the reason for the return and provide any relevant evidence.
5. Agreement Confirmation
By placing an order with us, you acknowledge that you have read, understood, and agreed to our refund and returns policy.
6. Contact Us
If you have any questions or need further assistance regarding our refund and returns policy, please contact us at [email@example.com].